Refund policy
You can return any item within 30 days of delivery for a refund or exchange.
How it works
- Email hello@gopokeshop.com with your order number and the reason for the return.
- We reply within 1 business day with return instructions.
- Once we receive the item back (unused, in its original packaging), we refund your original payment method within 14 days.
Damaged, wrong or defective items
If your order arrives damaged, defective or incorrect, contact us and we will send a free replacement or a full refund — no return needed and nothing to pay. Photos of the item help us resolve this faster.
If your order does not arrive
Orders ship tracked and typically arrive within 7–15 days. If your tracked order has not arrived within 30 days of shipping, contact us and we will reship it or refund you in full — no return needed.
Return shipping
For change-of-mind returns, return postage is paid by the customer. For damaged, defective, wrong or undelivered orders, there is nothing to send back and nothing to pay.
Questions
Email hello@gopokeshop.com — we answer every message within 1 business day.